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Refund & Return Policy

M&D Bird World Return Policy

Thanks for shopping at M&D Bird World.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns
You have 15 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

If your order was eligible for free shipping M&D Bird World has incurred the shipping cost to send you your merchandise.  Shipping costs will be deducted from the funds returned.

Shipping damage: Vendor will assist in repairing shipping damage or replacing equipment with similar equipment at the customers expense. Shipping claims are the sole responsibility of customer, although vendor will assist in filing shipping claims by providing any necessary documentation available to vendor. Customer should retain all packaging materials. Such claims are not to be used in lieu of payment and customer hereby agrees that payment will not be withheld, rescinded  or denied by any other means as the result of such shipping or warranty claims. 


Live Animals

There are no refunds on live animals. 
 
There are a limited number of birds available. Once a deposit is placed on a bird, that bird is no longer for sale, therefore all bird deposits are non-refundable. If you are unable to take delivery of a specific bird then you may use your deposit as store credit.
 
Live Bird Shipping

M&D Bird Farm will only ship when temperature is between 30 degrees F and 85 degrees F at the send and pick up location.

All birds are guaranteed to arrive healthy. If there is a health issue upon arrival you must notify M&D Bird World within 6 hours after arrival time to receive a refund or have bird replaced.

Contact Us
If you have any questions on how to return your item to us, contact us.

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